Privacy policy

Last updated 11 October 2026

Franki is an AI voice you can ring, text, or have ring you, and it also answers phone lines for people and businesses. This policy explains what personal data we collect when you use Franki, why, who we share it with, how long we keep it, and your rights.

Who we are

Franki is run by Jarhed Ltd, a company registered in England and Wales (company number 17261050), registered office Braiseworth Lodge, Eye, Suffolk IP23 7HB. Jarhed Ltd is the controller of the personal data described here, except where we handle callers' data for a Receptionist or Screen customer (see "Receptionist and Screen" below).

Franki is an AI

Whenever you talk or text with Franki you are talking to an artificial intelligence, not a person. Franki says so if asked. Her replies are generated by AI models and can be wrong.

What we collect

When you ring Franki, or she rings you

Your phone number, the time and length of the call, and which Franki number was used.
The conversation. Your voice is processed live so Franki can hear and answer you. We keep a written transcript of the call, and a short summary of what you talked about so Franki can pick up where you left off next time. We do not currently keep audio recordings of calls; if that changes we will update this policy before it starts.
Anything you choose to tell Franki, such as your name. Conversations can include sensitive things, like how you're feeling or your health; please only share what you're comfortable with.
A wellbeing check. After each call an automated check rates whether the conversation suggested someone might be at risk (for example, talk of self-harm). Calls rated as concerning are reviewed by a person at Jarhed Ltd so we can respond appropriately.

When you text or WhatsApp Franki

Your phone number and your messages, including photos and voice notes you send. Voice notes are transcribed to text. We keep recent messages so Franki can follow the conversation.
Pictures Franki makes for you, and the descriptions used to make them.

When you have an account

Your email address, and your name if you sign in with Google.
Phone numbers you add and verify.
Calls you book: the number and name of the person to be called, the time, and any note you give about how the call should go.
Purchases and subscriptions. Payments are handled by Stripe; we see what you bought and a payment reference, never your full card details.

When someone books a call to you

If someone books Franki to ring you, we receive your phone number, the name they use for you and their note about the call from them. They can see short summaries of your calls with Franki (never transcripts). You can stop these calls at any time by emailing us, and we will not ring your number again.

When you use the website

A session cookie that keeps you signed in and remembers your minutes and bookings.
Your IP address when you use the "ring me" button, to stop people abusing it.
With your permission only: analytics and advertising measurement (see "Cookies" below).
Anything you send through our contact form.

Why we use it, and our lawful basis

To provide Franki: to hold conversations, remember earlier ones, send texts you ask for, place calls you book, run your account, take payment and provide subscriptions. Basis: our contract with you, or, for callers without an account, our legitimate interest in providing the service you have chosen to use.
To keep people safe: child-safety rules, the wellbeing check, and reviewing calls where someone may be at risk. Basis: legitimate interests; for information about health, the substantial public interest in safeguarding children and individuals at risk.
To prevent misuse: free-call limits, rate limits and blocking numbers that ask not to be called. Basis: legitimate interests.
To improve Franki: reviewing conversations to fix problems and make her better. Basis: legitimate interests. We do not sell your data.
To meet legal obligations, such as keeping payment and tax records. Basis: legal obligation.
Analytics and advertising measurement on the website. Basis: your consent, which you can withdraw at any time.

We only send marketing emails if you have opted in to them, and every email lets you opt out.

Who we share it with

We use trusted providers to run Franki. They act on our instructions and must keep your data secure:

Google: Gemini (the AI that powers Franki's voice), Google Cloud and Firebase (where our data is stored; our main database is in Europe), sign-in, and Google Analytics (with consent).
Anthropic: AI that writes call summaries, runs the wellbeing check and replies to texts.
OpenAI: transcribing voice notes and making pictures.
Twilio: phone numbers, calls and text messages; WhatsApp messages also pass through Meta.
Stripe: payments and subscriptions.
Vercel: hosting the website.
Meta, Microsoft (Clarity) and Reddit: website measurement and advertising, only with your consent.

We may also share information where the law requires it, or where we believe it's necessary to protect someone's life or safety, for example contacting emergency services.

International transfers

Some of these providers process data in the United States and other countries. Where they do, we rely on safeguards approved under UK law, such as the UK-US data bridge or the UK's International Data Transfer Agreement and Addendum.

How long we keep it

Call transcripts, summaries and messages: while you keep using Franki, and no longer than we need them for the purposes above. You can ask us to delete them at any time.
Account data: while your account is open, and deleted when you ask us to close it.
Payment records: six years, as tax law requires.
Numbers that have asked not to be called: kept permanently, so we never call them again.

We review what we hold regularly and delete what we no longer need.

Children

Accounts and purchases are for adults only (18 and over). People of any age can ring Franki, so every call follows child-safety rules: Franki keeps conversations suitable for children, never asks where someone lives or which school they go to, never helps contact other people from the free lines, and points anyone who says they are unsafe to Childline (0800 1111) or 999. If you're under 13, please talk to a parent or carer before using Franki. A parent or carer can ask us to see or delete a child's data by emailing us.

Receptionist and Screen

When Franki answers calls for a Receptionist or Screen customer, the messages she takes belong to that customer: they decide why the calls are handled and receive the summaries. For that data we act as their processor, under our terms with them. If you called one of our customers' numbers, please contact them about your data; we will help them respond.

Automated decisions

The wellbeing check is automated, but it never decides anything with legal or similarly significant effects on you on its own: concerning calls are reviewed by a person.

Your rights

Under UK data protection law you have the right to:

get a copy of the personal data we hold about you;
have inaccurate data corrected;
have your data deleted;
restrict or object to how we use it, including objecting at any time to marketing;
receive data you gave us in a portable format;
withdraw consent where we rely on it.

Email hello@chat-to-franki.com. We may need to check it's your phone number or account before acting, and we'll reply within one month. If you're unhappy with how we've handled your data you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113, though we'd appreciate the chance to put it right first.

Cookies

We use one strictly necessary cookie to keep you signed in and remember your minutes and bookings, and we store your cookie choice in your browser. Analytics and advertising tools (Google Analytics, Meta Pixel, Microsoft Clarity and the Reddit Pixel) load only if you accept them. You can change your choice at any time: .

Security

Data is encrypted in transit and at rest with our providers, access is limited to the people who need it, and access to conversations is logged.

Changes to this policy

We'll update this page when how we handle data changes, and tell account holders by email about significant changes before they take effect.